We take great pride in providing the highest standards in the delivery of our products and services. In order to ensure we continually meet the highest levels of service, we are committed to listening to your feedback and resolving any issues you may have as quickly and fairly as possible.
We hope to resolve issues as soon as we know about them. However, if you feel we haven’t achieved this, we have clear and simple procedures in place to make sure we handle your case fairly, sensitively and in line with requirements set by the Financial Conduct Authority. We will also try to make sure that we fix the root cause of problems so that we don’t make similar mistakes again.
If you are not satisfied with any aspect of our service, we would like you to tell us your concerns. You can contact us by any of the following:
Visit your local store
Cash Shop LTD
38 Westminster Buildings,
What will happen next?
Below are additional contact details for The FOS that you may find useful:
Financial Ombudsman Service (FOS)
Tel: 0800 023 4567
This procedure is also available on our website or at our business premises, where appropriate.
At Cash Shop, providing you with excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.
To serve you better, in addition to English we have staff who speak: Romanian, Polish, Slovakian, Czech, Lithuanian, Latvian, Russian, Hungarian, Spanish, Hindi, Bengali, Punjabi, Urdu, and Telugu.
Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. To find out more, explore our website or send us a message.
Web Design by CNS Media.
Copyright Cash Shop 2018
Cash Shop Limited registered in England No. 05287468 and VAT number 205685408.
Registered office: 38 Westminster Buildings, Nottingham, Nottinghamshire, NG1 6LG.
Authorised and Regulated by the Financial Conduct Authority for credit related activities under registration number 641080 on the Financial Services Register.
Members of the CFA and NPA (No. 001759).
In the meantime, we’ve come up with some options that will enable you to transact with us without having to attend the shop, from the comfort of your own home
Click here to find out more