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IMPORTANT CUSTOMER NOTICE REGARDING COVID-19

THE GOVERNMENT HAS DEEMED SHORT-TERM LENDERS TO BE AN ESSENTIAL SERVICE

ALL OF OUR BRANCHES ARE OPEN FROM 9:00 A.M. - 4:00 P.M. MONDAY - SATURDAY (LEICESTER STORE ALSO OPEN SUNDAY 10:30 A.M. - 4:30 P.M.)

In the first instance, please consider our ‘stay at home’ options (see below) before attending the branch, which will enable you to transact with us from the comfort and safety of your own home

We would respectfully request that should you be exhibiting any symptoms of COVID-19 that you do not attend our branches, but rather choose the stay at home options and/or call your local store for assistance.

Staying covid 19 secure

Please note: for your own safety, and the safety of our staff who are coming in to work on a voluntary basis only attend our branches if it is absolutely necessary (see below for ‘stay at home options’). If you must attend the branch please observe these rules, which must be observed in order for us to stay open to serve you:

  • Only 2 customers will be allowed in the branch at any one time

  • If there are already 2 customers in the branch, please queue outside the branch in an orderly manner, where you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person. Please do not be offended if one of our staff asks you to wait outside

  • Whist in the branch you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person

  • Given these restrictions, service times will be slower than normal. Please be patient with us and with our staff who are doing their best under very stressful circumstances. Verbal abuse will not be tolerated

In the first instance, please consider these options before attending the branch, which will enable you to transact with us from the comfort of your own home:

PLEASE EMAIL INFO@THECASHSHOP.NET AND SOMEONE WILL CALL YOU BACK TO ASSIST WITH THE FOLLOWING SERVICES

Pawnbroking Redemptions: We are now equipped to be able to take debit card payments over the telephone in order for you to redeem your item(s) to avoid additional charges. If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes.

Pawnbroking Renewals: Similarly, we will take a debit card payment over the phone to renew your agreement, to avoid additional charges. We will send you a new agreement via email, which will require a simple electronic signature.

BuyBack Redemptions: We strongly encourage you use the link in the text message we send you 4 days prior to the redemption date and utilise the ‘online journey’ to redeem your item(s). If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes. If you have not received a text, or the link has expired, you can call us and pay over the phone.

BuyBack Renewals: We strongly encourage you use the link in the text message we send you 4 days prior to the renewal date and utilise the ‘online journey’ to renew your item(s). We will extend the contract and continue to hold your item(s) securely at the store. If you have not received a text, or the link has expired, you can call us and pay over the phone.

Retail Sales: WE WILL NOT BE OFFERING RETAIL SALES IN OUR BRANCHES. We have hundreds of items available online for you to purchase at https://www.ebay.co.uk/str/thecashshopltd.

If you do have to attend your local Cash Shop store, please note:

  • Our staff wash their hands between serving each customer, using either disinfectant gel, or handwashing with soap and water. As such, please note there may be a short wait for our staff to serve you while they attend to this.

  • For your safety, our staff use disinfectant to wipe down shop door handles, countertops and teller windows at least every 30 minutes, or every time the lobby is empty.

Please note that when you access the Find A Store page on our website, you may need to scroll down to locate your local branch.

As we continue to work through these uncertain times together, please do not forget to take care of your own physical and mental health, and those around you. Thank you in advance for your cooperation, and your custom.

Sincerely

Cash Shop Ltd.

Cash Shop - Fast, Friendly and Fair!

At Cash Shop, providing you with excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

To serve you better, in addition to English we have staff who speak: Romanian, Polish, Slovakian, Czech, Lithuanian, Latvian, Russian, Hungarian, Spanish, Hindi, Bengali, Punjabi, Urdu, and Telugu.

Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. To find out more, explore our website or send us a message.

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Send Us A Message

If you have any comments, questions or concerns we’d love to hear from you. Either contact your local Cash Shop directly, or send us a message. Your query will be forwarded to the relevant expert, and we strive to respond as soon as possible!

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