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IMPORTANT CUSTOMER NOTICE REGARDING COVID-19

Covid-19 Update

ALL OF OUR BRANCHES ARE BACK OPEN FOR REGULAR TRADING HOURS:

9:00 A.M. - 5:30 P.M. MONDAY – SATURDAY

SUNDAYS: NOTTINGHAM, LEICESTER, HULL AND PETERBOROUGH OPEN 10:30 A.M. – 4:30 PM

Despite the easing of restrictions, in the first instance please consider our ‘stay at home’ options (see below) before attending the branch, which will enable you to transact with us from the comfort and safety of your own home.

We would respectfully request that should you be exhibiting any symptoms of COVID-19 that you do not attend our branches, but rather choose the stay at home options and/or call your local store for assistance.

Staying covid 19 secure

Please note: for your own safety, and the safety of our staff who are coming in to work on a voluntary basis only attend our branches if it is absolutely necessary (see below for ‘stay at home options’). If you must attend the branch please observe these rules, which must be observed in order for us to stay open to serve you:

  • You must wear a face covering at all times

  • Only 2 customers will be allowed in the branch at any one time

  • If there are already 2 customers in the branch, please queue outside the branch in an orderly manner, where you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person. Please do not be offended if one of our staff asks you to wait outside

  • Whist in the branch you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person

  • Given these restrictions, service times will be slower than normal. Please be patient with us and with our staff who are doing their best under very stressful circumstances. Verbal abuse will not be tolerated

In the first instance, please consider these options before attending the branch, which will enable you to transact with us from the comfort of your own home:

PLEASE EMAIL INFO@THECASHSHOP.NET AND SOMEONE WILL CALL YOU BACK TO ASSIST WITH THE FOLLOWING SERVICES

Pawnbroking Redemptions: We are now equipped to be able to take debit card payments over the telephone in order for you to redeem your item(s) to avoid additional charges. If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes.

Pawnbroking Renewals: Similarly, we will take a debit card payment over the phone to renew your agreement, to avoid additional charges. We will send you a new agreement via email, which will require a simple electronic signature.

Temporary Information Regarding PAWNBROKING PLEDGES During the Coronavirus Period

During the Coronavirus crisis, if you are unable to redeem your pawn there are temporary additional options we may be able to discuss with you:
1) If you are able to repay the interest, you will be able to renew the contract for a further 6-month term. Please contact us to discuss this.
2) If you are experiencing temporary difficulty in making payments due to a loss of, or reduction in household income, it may be possible to defer payment for up to a maximum of 3 months depending on your circumstances. This is only relevant if your circumstances relate specifically to the coronavirus crisis. We may require some evidence such as a furlough or redundancy notice from an employer, or an application for self-employment income relief for example.

Please note that if you qualify for a payment deferral and are considering whether to proceed you should also consider carefully whether it is in your best interest to do so;
a) Delaying the redemption period would mean the pawn would not be sold until the last day of the agreed deferral, but interest will continue to accrue, this is not an interest freeze.
b) If you do not redeem at the end of the deferral period, when the pawn is sold any surplus you might have achieved had the pawn been sold sooner after this ‘Notice of intention to sell’ letter, will be reduced by the amount of extra interest accrued.

If you think you may qualify and are interested in deferring your pawn contract for up to 3 months, please contact us as soon as possible. If you do not contact us by the sale date, your item will be sold as indicated.

Please note that you can continue to redeem or renew your pawn at any time before the pawn is sold by paying the amount due. In the event of sale, if the proceeds of the pawn sale net of costs are less than the debt you have incurred you will not be chased for any outstanding debt, but if the sale proceeds are more than you owe, you will be due a surplus, but this will be reduced by the amount of extra interest accrued if you choose to defer your pawn contract.

BuyBack Redemptions: We strongly encourage you use the link in the text message we send you 4 days prior to the redemption date and utilise the ‘online journey’ to redeem your item(s). If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes. If you have not received a text, or the link has expired, you can call us and pay over the phone.

BuyBack Renewals: We strongly encourage you use the link in the text message we send you 4 days prior to the renewal date and utilise the ‘online journey’ to renew your item(s). We will extend the contract and continue to hold your item(s) securely at the store. If you have not received a text, or the link has expired, you can call us and pay over the phone.

If you do have to attend your local Cash Shop store, please note:

  • Our staff wash their hands between serving each customer, using either disinfectant gel, or handwashing with soap and water. As such, please note there may be a short wait for our staff to serve you while they attend to this.

  • For your safety, our staff use disinfectant to wipe down shop door handles, countertops and teller windows at least every 30 minutes, or every time the lobby is empty.

Please note that when you access the Find A Store page on our website, you may need to scroll down to locate your local branch.

As we continue to work through these uncertain times together, please do not forget to take care of your own physical and mental health, and those around you. Thank you in advance for your cooperation, and your custom.

Sincerely

Cash Shop Ltd.

Cash Shop - Fast, Friendly and Fair!

At Cash Shop, providing you with excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

To serve you better, in addition to English we have staff who speak: Romanian, Polish, Slovakian, Czech, Lithuanian, Latvian, Russian, Hungarian, Spanish, Hindi, Bengali, Punjabi, Urdu, and Telugu.

Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. To find out more, explore our website or send us a message.

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