IMPORTANT CUSTOMER NOTICE REGARDING COVID-19

Covid-19 Update - until further notice

OUR CURRENT TRADING HOURS ARE:

9:00 A.M. - 5:30 P.M. MONDAY – SATURDAY; 10:30A.M. - 4:30P.M. SUNDAY:

• Nottingham

• Bulwell

• Leicester

• Hull

• Leeds

• Doncaster

• Peterborough

• Rotherham

9:00 A.M. - 5:30 P.M. MONDAY – SATURDAY; CLOSED SUNDAY:

• Sheffield

• Bilston

We would respectfully request that should you be exhibiting any symptoms of COVID-19 that you do not attend our stores, but rather choose the stay-at-home options (below) and/or call your local store for assistance.

When attending the store please observe these rules, which must be observed in order for us to stay open to serve you:

• You must wear a face covering at all times

• Only 2 customers will be allowed in the store at any one time

• If there are already 2 customers in the store, please queue outside the store in an orderly manner, where you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person. Please do not be offended if one of our staff asks you to wait outside

• Whist in the store you must observe social distancing rules and stay 2 meters (6 feet) from the nearest person

• Given these restrictions, and a reduction in staffing levels, service times will be slower than normal. Please be patient with us and with our staff who are doing their best under very stressful circumstances. Verbal abuse will not be tolerated

If you are unable to attend the store, the following options are available which will enable you to transact with us from the comfort of your own home:

PLEASE EMAIL INFO@THECASHSHOP.NET AND SOMEONE WILL CALL YOU BACK TO ASSIST WITH THE FOLLOWING SERVICES

BuyBack Redemptions: We strongly encourage you use the link in the text message we send you 4 days prior to the redemption date and utilise the ‘online journey’ to redeem your item(s). If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes. If you have not received a text, or the link has expired, you can call us and pay over the phone.

BuyBack Renewals: We strongly encourage you use the link in the text message we send you 4 days prior to the renewal date and utilise the ‘online journey’ to renew your item(s). We will extend the contract and continue to hold your item(s) securely at the store. If you have not received a text, or the link has expired, you can call us and pay over the phone.

Pawnbroking Redemptions: We are now equipped to be able to take debit card payments over the telephone in order for you to redeem your item(s) to avoid additional charges. If you do not absolutely need your items back, stay home and we will keep your items safe until normal business resumes.

Pawnbroking Renewals: Similarly, we will take a debit card payment over the phone to renew your agreement, to avoid additional charges. We will send you a new agreement via email, which will require a simple electronic signature.

If you do have to attend your local Cash Shop store, please note:

• Our staff wash their hands between serving each customer, using either disinfectant gel, or handwashing with soap and water. As such, please note there may be a short wait for our staff to serve you while they attend to this.

• For your safety, our staff use disinfectant to wipe down shop door handles, countertops and teller windows at least every 30 minutes, or every time the lobby is empty.

Please note that when you access the Find A Store page on our website, you may need to scroll down to locate your local store.

As we continue to work through these uncertain times together, please do not forget to take care of your own physical and mental health, and those around you. Thank you in advance for your cooperation, and your custom.

Sincerely

Cash Shop Ltd.